RFI: Customer Experience Market Research Survey

Solicitation Type: Request for Information (RFI)
Solicitation Issue Date: March 24, 2014
Deadline for Submissions: 3:00 PM (Eastern), April 28, 2014
Question Submission: The deadline for submitting questions has passed.
No further questions will be accepted.
Project Summary:
The Metropolitan Washington Airports Authority is seeking creative suggestions from potential vendors concerning the creation and recommendation of survey instruments to be used to gather information from passengers on their airport experience, and measure customer satisfaction with the Airports Authority and its facilities and services at Washington Dulles International and Ronald Reagan Washington National Airports.
The Airports Authority seeks to obtain information to assist it in the development and implementation of effective and flexible survey methodologies, technologies and instruments that can be in operation as early as the third quarter of 2014.  The Airports Authority also seeks information from vendors that may assist in the development of a Statement of Work.

The Airports Authority seeks information from experienced vendors capable of designing and implementing quantifiable passenger survey instruments. The objective of the research is to provide the Airports Authority with an effective method to gather usable survey responses that will ultimately help the Airports Authority develop strategies to enhance the traveling public’s experience. 
Amendments Issued:
Last Updated April 14, 2014