Employee Excellence in Customer Service

DCA is proud to announce its GEM (Going The Extra Mile) employees for January - April of 2015.
What is Gem?  Gem is an awards program that recognizes airport employees for excellence in customer service.
26 airport employees were recognized by Paul Malandrino, Vice President and Airport Manager, in a ceremony at the airport.  Congratulations to all our DCA superstars!

Photo of GEM Recipients with Paul Malandrino, Airport Manager


Dawit Abera MBS Custodial  
Juanita Andrus Five Star U Street Parking 
Corporal Biggers MWAA Police 
Ingrid Bonilla MBS Custodial  
Abel Diaz MBS Custodial  
Courtney Dillard MWAA 
Kalique Foy Southwest Airlines 
Waldo Gallardo Five Star U Street Parking 
Daisy Gamboa MBS Custodial  
Erasmo Galvez MBS Custodial  
Michael Goodman  Travelers Aid 
Antoinette Jeffries  Travelers Aid 
Patrice Jones US Airways Express 
Stacy Kamden US Airways Express 
Christine Luong  Travelers Aid 
Mohd Nour Southwest Airlines 
Leibny Peguero MBS Custodial  
Maximino Perez MBS Custodial  
Adriana Rodriguez  Travelers Aid 
Mauro Salvador MBS Custodial  
Nury Serrano MBS Custodial  
Pablo Tlatelpa, MBS Custodial  
Kevin Williams Southwest Airlines

Not in Picture: 
Joseph Hoffmaster Firefighter
Nakia Martin Lost and Found Tech
Dorothy Thomas General Equipment Operator

If you experience an employee going above and beyond for customer service, please let us know atDCA.Gem@mwaa.com