Metropolitan Washington Airports Authority
I want to let you know one of your employees, Sheila Jimenez (Airport Ambassador), is an amazing person and I want to send you this e-mail so you can recognize her for her good work.
On Monday evening, August 19, I was at Terminal A of Dulles waiting to for my flight to head back to Toronto. Twenty-five minutes before my flight took off, I realized I left my laptop at the Security Checkpoint at the Main Terminal. I was in panic mode as this is my business laptop and my work life depends on it.
I bumped into Sheila at the people mover platform and I explained my situation to her. I asked for her help and gave her my business card so she can call me if she found my laptop.
Meanwhile, I went to the United Airlines counter and had my flight changed to a later flight. Sheila called me back in 10 minutes and told me that the Security officer at the Main Terminal had located a lost laptop. Sheila said she would meet me at the Main Terminal and take me to the Security Office so I can get my laptop back. I was able to get my laptop returned to me. Sheila then accompanied me to Terminal C so I know how to board a shuttle to Terminal D to get to the gate for my Toronto flight.
Throughout this whole event, Sheila was calm, professional and supportive; and all the way through with a smile. You have an excellent employee on your team. Thank you for all the training you provided her. She is an angel to a traveler who needs help on the road.