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Services for Patrons with Disabilities

Visitor's Guide for Patrons with Disabilities at Ronald Reagan National Airport

The Metropolitan Washington Airports Authority is fully committed to providing universal access to all public facilities and services at Ronald Reagan Washington National Airport for all of its patrons. Washington, DC, is considered one of the most accessible cities in the United States. The Metropolitan Washington Airports Authority is working to ensure that this very important gateway to our Nation's Capital is also accessible to all patrons. Click here for more information.

‣Elevators
‣Ground Transportation
‣Pet Relief Areas
‣Public Parking
‣Public Restrooms
‣Public Seating
‣Public Telephones
‣Security Screening
‣Wheelchairs
Elevators

The elevators are equipped with raised Braille buttons and are accessible to wheelchair-bound patrons. At some elevators, an electronic voice announces arrival at each floor.↑(Top)

Ground Transportation:
  • Airport shuttle buses are equipped with wheelchair lifts and audible announcements.
  • Taxis: The airport has an open taxi system served by numerous taxi operators. Several taxis are equipped to accommodate wheelchairs in storage. Patrons who need taxis with wheelchair lifts are encouraged to contact a taxi operator directly in advance of going to the curb. This will save time versus waiting at the curb for an accessible vehicle to be called by the dispatcher. Contact taxi dispatch at 703-417-4333.
  • Shared Van: Washington Flyer Shared Van, operated by Super Shuttle and Supreme Airport Shuttle, have wheelchair-accessible vehicles. Patrons who need accessible vehicles are encouraged to reserve an accessible vehicle in advance by contacting Super Shuttle at 800-BLUEVAN (258-3826) or Supreme Airport Shuttle at 800-590-0000.
  • Airport Metrorail Station: Please visit www.wmata.com/accessibility/metrorail.cfm.

↑(Top)

Pet Relief Areas

Reagan National Airport has designated Pet Relief Areas for service animals that accompany passengers. ↑(Top)

Public Parking:

Reagan National Airport's parking facilities are accessible for persons with special needs. Specially designated parking spaces are available for the disabled in vehicles displaying a government-issued plate or placard for use by the disabled. ↑(Top)

Public Restrooms:

Restrooms are fully accessible with toilet stalls for individuals with disabilities. Most toilet stalls have infrared flush devices. All sinks in each restroom are placed at an accessible height, and infrared devices are used to activate the water at most locations. Baby changing stations have been placed at an accessible height in both men's and women's restrooms at most locations. A unisex companion care restroom is provided adjacent to the public restrooms at many locations.↑(Top)

Public Seating:

Public seating is available throughout the terminals in the holdrooms, in the concourses, and in the baggage claim areas.↑(Top)

Public Telephones:

In Terminals B and C, TTY units are located throughout the Airport and are clearly marked with blue and white signs above each unit. In addition, each group of pay phones has a clear path to a wheelchair accessible unit. All pay telephones are equipped with volume control, are hearing-aid compatible, and have Braille or raised numbers. Over one-third of our public pay telephones are equipped with connections for portable computers, and several of these units also have power connections available for PC users.↑(Top)

Security Screening:

All security checkpoints are accessible. The Transportation Security Administration (TSA), which conducts passenger screening at the checkpoints, has a program to assist travelers with disabilities and medical conditions.↑(Top)

Wheelchairs:

You may arrange for a wheelchair at any terminal through your airline or with any Skycap at the Airport. Please notify your airline in advance of your visit so that they can better serve your needs.↑(Top)